everything you need to know

FAQs

We understand that whether you're new to massage therapy or skin treatments - or even as a returning client, you may have questions about what to expect, how to prepare, or how we can support your wellness goals. This page is here to provide clear, helpful answers to the most common questions we receive—so you can feel informed, comfortable, and confident before your appointment. If you don’t see your question here, feel free to reach out—we’re always happy to help!

  • Our studio is located in Kitsilano neighbourhood of Vancouver, British Columbia, Canada.

  • We have underground parking for our clients that you can access from the alley behind the building. Just buzz 114 from the ramp, and park in #10 or in any available visitor spot (marked with a red sign). Metered street parking is also available all around our building.

  • Please text 604-809-6183 to let us know! We book clients back-to-back with just enough time to reset and sanitize our space in between clients. If you’re early, please text then wait outside or in your car - as we do not have a waiting area in our studio. If we can, we’ll do our best to get started sooner. If you’re running late, we totally understand life happens! We will do our best to accommodate, but we will end the service at the scheduled time.

  • Yes - for some services! If your extended health benefits plan includes coverage for Registered Massage Therapy (RMT), our RMT services are eligible for insurance receipts. Plans vary in how much is covered, so please check with your policy provider.

  • Very soon! We are in the process of setting up direct billing for your convenience.

  • During a facial, we often treat the skin of the neck so we’ll step out of the room for a minute so you can change out of your top and get settled under the cozy linens.

    During a massage, it depends on the area we will be treating. We only undrape the part of the body we’re working on to keep you as comfortable as possible.

    For both treatments, we’ll make a clear suggestion for how to undress based on the areas of your skin we will be accessing - BUT the biggest thing is your comfort, so however you choose to is fine, and we’ll work around it!

  • Most clients find it’s most convenient to use our online booking system HERE. But you can also text Suji at 604-809-6183 or send us a DM on Instagram @inkandhair.

our studio location

1628 W 1st Ave, Vancouver (#114)

Our studio is located in a building called The Galleria (between Fir + Pine). Just walk through the blue gates (buzz 114 if gates are locked), and #114 is the first door on your left as you enter the courtyard.

PARKING - there is metered street parking in the surrounding streets, or we have also have complimentary underground parking. Entrance to parkade is from the alley behind the building. Please buzz 114 from the ramp, and park in any available visitor spot (red sign) or in spot #10.

Contact Form

Are we a good fit?

Book a complimentary new client consultation.